Update on covid-19
US + Canada shipping update
Due to COVID-19 many couriers have been experiencing delays shipping to the US and Canada. We normally offer a free postal shipping service to these countries however we are not satisfied with the service and time it is taking to receive orders during this time.
We have removed our free shipping to ensure a better service. In order to rectify this, we have discounted our express shipping costs by 50% at checkout. (please ignore all other site information about shipping prices).
To all our customers and community,
As everyone has had to make some relatively drastic changes, we would like to give you an update:
Carl Friedrik is still operating to its fullest. Of course, our main priority is the wellbeing of our staff and customers; so our team is making sure deliveries and customer service are running as usual, from the comfort and safety of their homes.
We will keep this page updated should there be any changes.
Service All manufacturers and shipping partners are currently operating as normal worldwide without service disruptions. Our logistics partners operate dedicated fleets of aircrafts and vehicles that are not affected by any travel restrictions.
Our couriers are putting in place contact-free delivery to assist you in this period. Both our warehouse in London and our delivery partners have implemented all relevant guidelines and are using their own safeguarding practices.
For now, our main advice would be: choose delivery to your home if possible, as many shops and offices may be closed.
We would also like to extend our thanks to our staff, our logistics partners and, most importantly, you, for continuing to support us and each other in this unusual time.
– The Carl Friedrik team
If you have any questions at all, free to reach out to us via phone, email or chat. Please also read our FAQ section dedicated to Covid-19.