Warranty

With a comprehensive lifetime warranty spanning our entire collection, you can feel confident travelling with Carl Friedrik.

Luggage

Bags and accessories

How the process works

1. Start a claim

Follow this link to the warranty form to start your claim. Be sure to share as much information as possible about your issue. If you have questions about your claim, please email contact@carlfriedrik.com before starting.

2. We review your claim

Within 3 business days, our team will review the information provided and determine the best solution.

3. Repair or replacement

Depending on the extent of the defect, we’ll either send a replacement part, repair the product in-house or send you a replacement product.

Lifetime warranty
Free shipping
100-day trial