If there was such a thing as a perfect suitcase, this would be it for me. The returned, "used" one I purchased was clearly brand new. Maybe used once. Otherwise in perfect condition. I have used it once so far on a 3-day trip to Chicago and it held three days of clothes both business and casual, toiletries, three books, and a bit of miscellany with plenty of room left over. The outer zip pocket is the luggage innovation I didn't know I needed. Glides like a dream. Honestly, perfect.