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  • Shipping

    World Map

    Orders are shipped from the UK. Shipping days are working days, calculated from the day of dispatch.


    In stock orders

    Items in stock will be shipped within 2 working days.


    Pre-orders

    Items on pre-order will ship by the date stated on the product page. Orders with multiple pre-order dates will ship on the latest date.


    Personalised orders

    Orders with personalisation will ship by the date stated after personalisation is added to the cart.



    UK
    Service Transit time Cost
    Standard Royal Mail 2 days Free
    Express DPD 1 day Free over £200



    Europe
    Service Transit time Cost
    Standard Postal / DPD Road 3–9 days Free
    Express DHL Express 1–2 days £8£10



    US & Canada
    Service Transit time Cost
    Express DHL Express 1–3 days £7£20


    International
    Service Transit time Cost
    Standard Postal service 6–14 days £5£35
    Express DHL Express 2–5 days £15£75



  • Taxes and duties


    Europe

    All prices are inclusive of local EU sales tax and duties.



    US

    State taxes (if applicable) will be applied at checkout.
    Orders under $800 will not incur duties.
    For orders over $800, custom duties will be calculated at checkout, where there is a pre-pay option.



    International

    Any applicable taxes and custom duties will be calculated at checkout, where there is a pre-pay option.
    For several destinations, the prices already include taxes and duties. This will be stated at checkout.



  • Returns & Exchanges

    Returns policy

    We offer a 100-day trial period on all orders. If you are not satisfied with your Carl Friedrik product within 100 days of purchase, you can return it for a full refund.

    To process a refund, please contact us at contact@carlfriedrik.com with your order number and return reason.

    If there is something wrong with your product please contact us straight away to resolve the issue.


    UK

    We offer free return shipping and exchanges.


    Europe

    We offer free return shipping and exchanges.


    US

    The cost of the return shipping is not covered. There is an option of receiving a pre-paid return label, for this we will deduct $20 from your refund.
    We will cover the cost of shipping for exchanges.


    International

    The cost of the return shipping is not covered. There is an option of receiving a pre-paid return label, for this we will deduct $25 from your refund.
    We will cover the cost of shipping for exchanges.


  • Lifetime Warranty

    We offer lifetime warranty covering repairs or replacements for functional damages. Broadly, this means things that prevent you from using the product. That means if there's a functional damage, we will fix it for you. We do not cover related costs, such as shipping.