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  • Shipping Times

    Destination Shipping Time Standard Shipping Time Express
    UK 2 days* 1 day
    Europe 4-7 days 1-2 days
    United States 7-12 days 3-4 days
    Rest of World 8-14 days 3-5 days

    Please note that the above are working days from day of dispatch. If you have ordered a pre-order item, ensure to review each product's ship date before placing your order.

    Personalised items

    Wallets & iPhone cases will take one additional working day to dispatch.
    Bags will take three additional working days to dispatch.

    We also offer Same-day delivery via Urb-It for eligible items (wallets and cases) to certain postcodes in London.
    Enter your postcode during checkout, to see if you're in our delivery area.

  • Shipping Costs

    We work hard to keep our shipping costs and charges to a minimum. We have negotiated competitive rates and we subsidise all our stated rates.

    Destination Wallets & Cases Briefcases &
    Laptop Sleeves
    Large Bags
    UK & Europe* Free standard shipping and returns Free standard shipping and returns Free standard shipping and returns
    Europe (Express) £10-£12.50 £20 £20
    United States £5–£9 £14 £14
    Rest of World £5–£15 £20-£25 £25-£35

    *Includes Switzerland and Norway

  • Import Duties and Taxes

    If you are outside the EU, your country's customs might charge an import fee. A quick web search will probably help you find out if this is applicable in your country. To get an estimate, we recommend www.dutycalculator.com , or contacting your customs office directly.

    United States: There are no import fees payable for all purchases under $800 (~£550). If you're looking to place an order for over £550+, do get in touch with us.

  • Returns

    Holiday returns update: Please note, all purchases between Nov. 20th and Dec. 25th 2017, benefit from an extended return period, until Jan. 31st. The extended return period replaces the standard 30-day return period below.

    If you would like to request a return, you can return it within 30 days from the date of delivery. 

    1. If you are in the EU : we will refund the total product amount and take care of the return shipping cost.  

    2. If you are outside of the EU (including Switzerland and Norway): Unfortunately we cannot cover the shipping cost, except in the case of an exchange.

    If you would like to exchange your item for another, we will refund (or charge) the price difference and ship the new item for free. If there's is something wrong with your product, it is important that you notify us as soon as possible, and no later than 30 days, after receipt.

    Personalised items

    Please read the below carefully regarding personalised items.

    Personalised wallets and tech cases: Due to permanent nature of embossing these items, we are however unable to accept returns and cannot issue refunds for personalised items.

    Personalised bags: We accept returns returns of personalised bags (because personalisation is done on a removable leather patch), and can issue a refund for the full amount of the returned bag. We cannot issue a refund for the cost of the personalisation service.

     

    Click here to submit your return request to us. Once done, a return authorization will be sent to you within 72 hours with your shipping labels.
  • Lifetime Warranty

    We offer lifetime warranty covering repairs or replacements including related costs. That means whatever happens to your bag, wallet or case we will fix it for you.

GBP